Privacy Policy

Seven Oaks Pet Hospital (“we”, “our”, “us”) is committed to protecting the privacy of pet parents, website visitors, clients, partners, and users who interact with our hospital, website, and digital platforms. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, book appointments, submit forms, or engage with our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Phone / Mobile number
• Address
• City, State, Country
• Identification details (if required for travel documentation)

b) Pet Information

• Pet’s name, age, breed, and gender
• Vaccination records
• Medical history and diagnostic reports
• Treatment details
• Microchip information (if applicable)

c) Appointment & Service Information

• Consultation bookings
• Emergency service requests
• Surgery consent forms
• Boarding and grooming bookings
• Payment and billing information

d) Digital Information

• IP address
• Browser type
• Device information
• Website usage data (cookies and analytics)

2. How We Use Your Information

We use the collected information for the following purposes:

• Scheduling appointments and managing bookings
• Providing medical care and maintaining accurate health records
• Processing payments and billing
• Communicating treatment updates and follow-ups
• Sharing vaccination reminders and health alerts
• Responding to enquiries and support requests
• Improving our services and website performance
• Sending promotional updates (with your consent)
• Complying with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Medical Records & Confidentiality

All pet medical records are maintained securely through our Electronic Medical Record (EMR) system. Access is restricted to authorized veterinary professionals and staff only. We treat all medical and personal information with strict confidentiality.

4. Data Sharing & Disclosure

Your information may be shared only when necessary with:

• Authorized veterinarians and hospital staff
• Referral specialists or diagnostic laboratories (for treatment purposes)
• Payment processing partners
• Government authorities, if required by law

All such sharing is limited strictly to legitimate medical, operational, or legal purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

While we take reasonable precautions, no method of online data transmission is 100% secure.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve user experience
• Analyze website traffic
• Enhance website functionality

You may disable cookies through your browser settings at any time.

7. User Rights

You have the right to:

• Request access to your personal data
• Update or correct your information
• Opt out of promotional communications
• Request deletion of your personal data (subject to medical/legal record requirements)

Requests can be sent to our official email.

8. Third-Party Links

Our website may contain links to external websites. Seven Oaks Pet Hospital is not responsible for the privacy practices or content of third-party sites.

9. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page along with the revised effective date.

10. Contact Information

For questions regarding this Privacy Policy or your data, please contact:

Seven Oaks Pet Hospital
📧 Email: clientservices@sevenoakspet.in
📞 Phone: +91 8367700772
📍 Hyderabad, Telangana, India