Terms & Conditions

Seven Oaks Pet Hospital

Welcome to Seven Oaks Pet Hospital. By accessing our website, booking appointments, or using our veterinary, grooming, boarding, pharmacy, or diagnostic services, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our services.

1. General Terms

• Seven Oaks Pet Hospital provides veterinary, diagnostic, surgical, grooming, boarding, and related pet care services.
• All services are subject to availability and professional assessment.
• We reserve the right to refuse service if deemed necessary for safety, ethical, or legal reasons.

2. Appointments & Walk-Ins

• Appointments may be booked online, by phone, or in person.
• Walk-in consultations are subject to doctor availability and emergency priority.
• Emergency cases will be prioritized over scheduled appointments.
• Clients are requested to arrive on time for appointments.

3. Medical Services & Consent

• All treatments, diagnostics, and surgical procedures require informed consent from the pet owner.
• While we maintain the highest medical standards, veterinary outcomes cannot be guaranteed.
• The pet owner is responsible for providing accurate medical history and vaccination details.
• Delays in seeking care or withholding information may affect treatment outcomes.

4. Emergency & Critical Care

• Emergency services are available 24/7.
• Critical cases may require immediate stabilization before full diagnosis.
• Intensive care treatment plans and costs will be communicated as early as possible.

5. Payments & Billing

• Payments must be made at the time of service unless otherwise agreed.
• Estimates provided are approximate and may vary depending on the pet’s condition and required treatment.
• We reserve the right to withhold discharge, reports, or medications until outstanding balances are cleared.

6. Boarding Services

• Pets must be up-to-date on vaccinations before boarding.
• Owners must disclose any medical conditions, behavioral concerns, or dietary requirements.
• While we provide supervised and secure facilities, Seven Oaks Pet Hospital is not liable for pre-existing conditions or unforeseen health complications.
• Emergency treatment during boarding will be administered if required, and charges will apply.

7. Grooming Services

• Grooming services are provided with care and professionalism.
• Owners must inform staff about any skin conditions, allergies, or sensitivities.
• Minor grooming-related irritation may occur in sensitive pets.

8. Pharmacy & Medication

• Medications are dispensed as prescribed by our veterinarians.
• It is the pet owner’s responsibility to follow dosage instructions.
• We are not liable for complications arising from improper medication administration.

9. Pet Travel Documentation

• Health certificates and travel documents are issued based on examination and regulatory requirements.
• It is the pet owner’s responsibility to verify airline and country-specific travel regulations.
• Seven Oaks is not responsible for travel delays or rejections due to incomplete documentation from external authorities.

10. Website Use

• Website content is for informational purposes only and does not replace professional veterinary advice.
• Unauthorized reproduction or misuse of website content is prohibited.
• We are not responsible for technical errors or third-party links.

11. Limitation of Liability

• While we strive to provide the highest level of care, Seven Oaks Pet Hospital shall not be held liable for unforeseen complications, adverse reactions, or outcomes beyond reasonable medical control.
• Our liability is limited to the cost of services provided.

12. Privacy

• Personal and medical information is handled in accordance with our Privacy Policy.
• By using our services, you consent to data collection and use as described in the Privacy Policy.

13. Policy Updates

Seven Oaks Pet Hospital reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Seven Oaks Pet Hospital
📧 Email: clientservices@sevenoakspet.in
📞 Phone: +91 8367700772
📍 Hyderabad, Telangana, India